Job Description
Join our dynamic IT team in Detroit and make an immediate impact! TechSolutions Detroit is seeking a highly motivated Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This urgent, full-time role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage and maintain Microsoft 365 environments including Azure AD and Intune
- Deploy and configure new IT infrastructure including servers, storage, and cloud services
- Document IT processes, SOPs, and knowledge base articles
- Lead cybersecurity initiatives including vulnerability assessments and patch management
- Collaborate with vendors for hardware procurement and software licensing
- Mentor junior support staff and coordinate cross-departmental IT projects
Qualifications
- 5+ years of hands-on IT support experience with Windows 10/11 and Active Directory
- CompTIA Network+ and Security+ certifications (or equivalent)
- Proficiency in PowerShell scripting and automation tools
- Strong experience with cloud platforms (Azure/O365 preferred)
- Excellent troubleshooting skills for enterprise-level issues
- Valid driver's license and reliable transportation for on-site visits
- Ability to work flexible hours including occasional weekends for system deployments
- Bachelor's degree in IT or related field preferred