Job Description
Join our dynamic IT team as an IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to provide exceptional support and maintain our digital infrastructure. This is an immediate opportunity to make an impact in a fast-paced environment.
Why join us? Competitive salary, comprehensive benefits package, and a chance to work with cutting-edge technology. If you're passionate about solving technical challenges and delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Provide Tier 2/3 support for network, security, and system administration
- Deploy and maintain desktop/laptop imaging and software deployment
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and incident response protocols
- Train end-users on new technologies and system updates
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong knowledge of LAN/WAN networking and TCP/IP
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent troubleshooting and problem-solving skills
- Ability to prioritize tasks and work under pressure
- Valid driver's license and reliable transportation