Job Description
Join TechNova Solutions as an IT Support Specialist in the vibrant heart of New Orleans! We're seeking a dynamic professional to provide exceptional technical support to our growing team. This is an immediate opportunity to make an impact in a collaborative environment where your expertise will be valued. If you're passionate about solving complex tech challenges and thrive in fast-paced settings, apply now to become part of our award-winning IT department.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system and resolve user inquiries within SLAs
- Deploy and configure workstations, laptops, and peripherals
- Administer cloud-based systems (O365, Azure) and security protocols
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system improvements
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, DNS, and network troubleshooting
- Experience with helpdesk software (ServiceNow, Zendesk preferred)
- Strong analytical skills and customer service orientation
- Ability to lift 30lbs and work flexible hours including weekends