Job Description
Join our elite IT team in Los Angeles! NexusTech Solutions is urgently hiring a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. This high-impact role combines cutting-edge problem-solving with client-centric service in a dynamic, fast-paced environment. If you thrive on resolving complex technical challenges and delivering outstanding user experiences, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve system outages, security incidents, and user access issues
- Implement and maintain IT infrastructure including servers, cloud services, and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on technology best practices and security protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Expertise in Active Directory, VPN configurations, and endpoint security
- Strong troubleshooting skills for network connectivity and hardware issues
- Experience with ServiceNow, Jira, or similar ITSM tools
- CCNA or equivalent networking knowledge preferred