Job Description
Join our dynamic team as an immediate hire IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation. Start immediately in our downtown Philadelphia hub!
What We Offer:
• Competitive salary with performance bonuses
• Full medical/dental/vision benefits
• 401(k) with company match
• Professional development stipend
• Flexible remote work options
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Office 365, and network infrastructure (Cisco/Juniper)
- Implement security protocols and conduct vulnerability assessments
- Deploy and maintain hardware/software assets across enterprise environments
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including cloud migrations and system upgrades
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- Expert-level troubleshooting of network, hardware, and software issues
- Active Security+ or CompTIA Network+ certification
- Experience with ServiceNow or ITSM platforms
- Strong communication skills with non-technical stakeholders
- Ability to manage competing priorities in fast-paced environments
- Valid Pennsylvania driver's license for occasional site visits