Job Description
Join our dynamic IT team in Las Vegas and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This role offers immediate start, competitive compensation, and opportunities for career growth in a collaborative environment. Enjoy our modern office in downtown Las Vegas with flexible work options and comprehensive benefits package.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access across Windows/macOS environments
- Deploy and maintain endpoint security solutions including antivirus and encryption
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware procurement and service-level agreements
- Monitor system performance and proactively address potential vulnerabilities
- Support office IT infrastructure including printers, AV systems, and conference rooms
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud-based SaaS tools
- Strong diagnostic skills for hardware troubleshooting and network connectivity
- Excellent written and verbal communication with customer service focus
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to prioritize tasks and work independently in fast-paced environments