Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technology operations. We're seeking a passionate professional to deliver exceptional technical support across our Albuquerque office. This immediate opening offers the chance to work with cutting-edge systems while making a tangible impact in a collaborative environment. Relocation assistance available!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and configure desktop/laptop systems for new hires
- Monitor security protocols and implement best practices
- Document IT processes and maintain knowledge base
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for hardware/software issues
- Excellent written/verbal communication abilities
- Ability to work flexible hours including occasional on-call duties