Job Description
Join our dynamic IT team in Memphis as an IT Support Specialist and become the technical backbone of our growing organization! We're seeking a proactive problem-solver to deliver exceptional IT services across our hybrid workforce. This immediate opening offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. If you thrive in fast-paced environments and excel at turning technical challenges into seamless solutions, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS) administration
- Deploy and maintain cybersecurity protocols including endpoint protection and VPN access
- Lead hardware lifecycle management including procurement, deployment, and decommissioning
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and service-level agreements
- Support hybrid workforce with remote desktop solutions and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, GPOs, and enterprise-level troubleshooting
- Experience with Microsoft 365 administration and cloud services
- Strong documentation skills and ability to create technical guides
- Excellent customer service with proven conflict resolution abilities
- Ability to lift 30lbs and work flexible hours including occasional on-call support