Job Description
Join our dynamic IT team in Baltimore and become the backbone of our digital infrastructure! We're seeking a highly motivated IT Support Specialist to deliver exceptional technical assistance to our growing team. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and thrive in fast-paced settings, apply now to jumpstart your career with us!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls via Active Directory
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices and data protection protocols
- Train employees on new technologies and system updates
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services (Azure/O365)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently under pressure