Job Description
Join our dynamic IT team in Louisville as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support services to our growing client base. With competitive compensation and immediate availability, this role offers the perfect opportunity to advance your career in a collaborative environment. Enjoy comprehensive benefits, flexible scheduling, and ongoing professional development opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure support
- Provide remote and on-site technical assistance to end-users
- Implement security protocols and maintain system compliance
- Document technical procedures and maintain knowledge base
- Collaborate with network and security teams on complex projects
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory and Azure AD
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple tasks