Job Description
Join our dynamic IT team as a Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. This critical role ensures seamless operations by resolving technical issues, optimizing systems, and empowering colleagues through technology. Enjoy competitive pay, comprehensive benefits, and immediate start in a collaborative environment. Apply today to launch your IT career with us!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud-based infrastructure support
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Administer network resources (routers, switches, VPNs) and cloud services
- Create and maintain technical documentation and SOPs
- Train users on best practices and new technology implementations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in desktop/server support with Windows 10/11 expertise
- CompTIA A+/Network+ or equivalent certifications required
- Experience with Microsoft 365 and Azure cloud services
- Strong scripting skills (PowerShell/Bash) and automation tools
- Excellent troubleshooting and customer service abilities
- Ability to lift 30 lbs and work in diverse physical environments
- Valid driver's license for occasional off-site support