Job Description
Join our dynamic IT team as a Senior IT Support Specialist in the heart of Manhattan! We're seeking a technically skilled professional to deliver exceptional IT services to our corporate clients. This hybrid role combines hands-on technical troubleshooting with strategic IT infrastructure management. You'll be the go-to expert for resolving complex system issues while implementing scalable solutions for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of NYC's most innovative tech environments.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Provide Level 2/3 support for network, server, and virtualization technologies
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service management
- Lead IT projects including migrations and system upgrades
Qualifications
- 3+ years of enterprise IT support experience with Windows Server/Client
- CompTIA A+, Network+, and Security+ certifications required
- Expert knowledge of Active Directory, Group Policy, and SCCM
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills with technical and non-technical stakeholders
- Ability to work independently in fast-paced environments