Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technical operations! We're seeking a highly motivated professional to deliver exceptional technical support to our growing organization. This is an immediate hire opportunity offering competitive compensation, comprehensive benefits, and a collaborative work environment. You'll play a pivotal role in maintaining our digital infrastructure and ensuring seamless user experiences.
At TechSolutions Inc., we value innovation, problem-solving, and continuous learning. If you're passionate about technology and thrive in fast-paced environments, this role is your chance to make an immediate impact while advancing your career in one of Oklahoma's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues with minimal downtime
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and protocols
- Train staff on new technologies and systems
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong diagnostic and troubleshooting skills
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation