Job Description
Join our innovative Nashville-based team as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust system security. As a key member of our IT department, you'll work in a fast-paced environment where your problem-solving skills directly impact business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory, VPN configurations, and cloud services
- Implement cybersecurity protocols and conduct system audits
- Document IT procedures and maintain asset inventory
- Collaborate with cross-functional teams on system integrations
- Train staff on new technologies and best practices
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in helpdesk tools (ServiceNow, Jira)
- Strong knowledge of cloud platforms (Azure, AWS)
- Excellent communication and customer service skills
- Experience with endpoint management (Intune, SCCM)
- Ability to prioritize tasks in high-pressure situations