Job Description
Join our dynamic IT team at NexusTech Solutions and become the technical hero our Denver clients rely on! We're seeking a passionate IT Support Specialist to deliver exceptional service and resolve complex technical challenges in a fast-paced environment. This immediate opening offers a competitive salary, comprehensive benefits, and opportunities for professional growth in a company that values innovation and work-life balance.
As a key member of our infrastructure team, you'll troubleshoot hardware/software issues, maintain network security, and implement system upgrades while collaborating with cross-functional teams. If you thrive in problem-solving and want to make an immediate impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and firewalls
- Provide remote and on-site technical support to 150+ employees
- Document IT processes and maintain asset management systems
- Collaborate with vendors for hardware procurement and software licensing
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of IT support experience in corporate environments
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong troubleshooting and customer service skills
- Ability to lift 30 lbs and travel between offices