Job Description
Join our dynamic IT team in El Paso, TX and make an immediate impact! We're seeking a proactive IT Support Specialist to ensure seamless technical operations for our growing organization. If you're passionate about solving complex tech challenges and thrive in fast-paced environments, apply now to join our innovative team.
As a key member of our IT department, you'll be instrumental in maintaining our digital infrastructure while delivering exceptional user experiences. This urgent opening offers a competitive salary package with opportunities for rapid career advancement and professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems, printers, and network devices
- Provide Level 1/2 technical support via phone, email, and in-person for 200+ employees
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure Microsoft 365 applications and cloud-based solutions
- Document IT processes, SOPs, and knowledge base articles
- Coordinate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices including endpoint protection and patch management
- Train staff on new technologies and digital workplace tools
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on IT support experience in Windows environments
- Proficiency in Active Directory, GPO, and Microsoft 365 administration
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware/software diagnostics
- ITIL Foundation certification or helpdesk management experience preferred
- Ability to work flexible hours including occasional on-call duties
- Bilingual (English/Spanish) communication skills highly valued