Job Description
Join our dynamic IT team in the heart of Washington DC and become the backbone of our organization's digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance and maintain seamless operations. This is an immediate hire opportunity for candidates ready to make an immediate impact in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex system issues with minimal disruption
- Manage Active Directory, Office 365, and cloud-based services
- Deploy and configure workstations, servers, and mobile devices
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Implement security protocols and ensure compliance standards
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Microsoft 365, and network troubleshooting
- CompTIA A+, Network+, or Security+ certification required
- Strong analytical and problem-solving skills with customer focus
- Experience with service desk tools (ServiceNow, Jira)
- Ability to prioritize tasks and manage multiple incidents
- Excellent written and verbal communication skills