Job Description
Join Tulsa Tech Solutions Inc., a leading IT services provider, as our next Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base in the Tulsa metropolitan area. You'll be the hero behind the scenes, ensuring seamless IT operations for dynamic businesses across finance, healthcare, and tech sectors. Enjoy a collaborative environment with cutting-edge tools and opportunities for professional growth. Relocation assistance available for qualified candidates!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Windows Server environments (Active Directory, DNS, DHCP)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain comprehensive knowledge base articles
- Collaborate with cross-functional teams to optimize system performance
- Lead IT projects including hardware refreshes and software deployments
- Deliver end-user training on security best practices and new technologies
Qualifications
- 5+ years of progressive IT support experience in Windows environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in Active Directory, GPO, and SCCM administration
- Strong understanding of TCP/IP networking and cloud services (Azure/AWS)
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills with ability to resolve complex issues
- Strong communication skills with ability to translate technical concepts
- Valid driver's license and reliable transportation for client site visits