Job Description
Join our dynamic team as an IT Support Specialist in Indianapolis! We're seeking a tech-savvy professional to deliver exceptional IT support services to our growing client base. If you thrive in fast-paced environments and excel at solving technical challenges, this is your opportunity to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, permissions, and access control systems
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct cybersecurity awareness training for staff
- Support cloud infrastructure (Microsoft Azure/O365) and VoIP systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in high-pressure situations