Job Description
Join our dynamic IT team as a Senior IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and resolve service tickets via Jira with SLA adherence
- Deploy and configure Windows/macOS endpoints and mobile devices
- Assist with cybersecurity protocols, patch management, and vulnerability remediation
- Document solutions and maintain knowledge base articles
- Collaborate on IT infrastructure projects including cloud migrations
- Train employees on security best practices and new technologies
Qualifications
- 5+ years of progressive IT support experience
- CompTIA Security+/Network+ certifications required
- Expert-level knowledge of Active Directory, Office 365, and Intune
- Experience with VMware ESXi and Azure AD
- Strong scripting skills (PowerShell/Bash preferred)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities