Job Description
Join TechFlow Solutions as a Senior IT Support Specialist in the heart of Oakland's thriving tech corridor. We're seeking a dynamic professional to deliver exceptional technical support to our innovative clients across the Bay Area. This hybrid role combines on-site troubleshooting with remote system administration, offering competitive compensation and clear career progression paths. Our culture values continuous learning, work-life balance, and making tangible impact through technology excellence.
Responsibilities
- Provide Tier 3 support for complex network infrastructure issues including VPN, firewalls, and cloud services
- Deploy and manage Windows/macOS environments across 200+ endpoints using SCCM and Jamf
- Lead cybersecurity incident response and vulnerability remediation initiatives
- Create and maintain technical documentation using Confluence and SharePoint
- Collaborate with cross-functional teams on IT projects including Office 365 migrations
- Mentor junior technicians and implement process improvements
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Active Directory, GPO, and endpoint management solutions
- CompTIA Security+ and Microsoft Azure certifications required
- Hands-on experience with ServiceNow ITSM and ticket management systems
- Strong analytical skills for diagnosing complex hardware/software issues
- Excellent communication abilities for both technical and non-technical stakeholders
- Valid California driver's license for occasional client site visits