Job Description
Join TechNova Solutions' dynamic IT team as an IT Support Specialist and become the backbone of our innovation-driven environment. We're seeking a passionate professional to deliver exceptional technical support across our San Francisco headquarters. This role offers immediate start and competitive benefits including health insurance, retirement plans, and professional development opportunities.
As a key member of our IT department, you'll troubleshoot complex systems, optimize user experiences, and ensure seamless IT operations. Our fast-paced startup culture values collaboration, creativity, and cutting-edge technology. If you thrive in challenging environments and want to make a tangible impact, apply today!
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across hardware, software, and network issues
- Deploy and manage Windows/macOS systems, including imaging, patching, and lifecycle management
- Implement cybersecurity protocols including endpoint protection, VPN configurations, and access controls
- Diagnose and resolve complex infrastructure challenges including Active Directory, Office 365, and cloud services
- Document IT procedures and maintain accurate asset management databases
- Collaborate with vendors for hardware procurement and service-level agreement management
- Lead incident response during outages with SLA adherence and root cause analysis
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Certifications: CompTIA A+/Network+, or equivalent industry-recognized credentials
- Strong proficiency in networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Experience with helpdesk tools (ServiceNow, Jira Service Desk, or Zendesk)
- Exceptional troubleshooting skills with systematic diagnostic methodologies
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Proven ability to prioritize tasks and manage multiple incidents simultaneously