Job Description
Join our dynamic team as a Senior IT Support Specialist in Raleigh's thriving tech hub! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. Enjoy a collaborative environment with cutting-edge tools, professional development opportunities, and a competitive benefits package. Be part of a company that values innovation and work-life balance while serving Fortune 500 clients across the Research Triangle.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity best practices and security protocols
- Train staff on new technologies and digital workflows
- Document IT processes and create knowledge base articles
- Collaborate with network engineers on system upgrades
- Provide after-hours on-call support (rotational schedule)
Qualifications
- 5+ years of enterprise IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Hands-on experience with helpdesk software (ServiceNow/BMC)
- Strong scripting skills (PowerShell/Bash)
- Excellent written and verbal communication skills
- Bachelor's degree in IT or related field preferred