Job Description
Join TechSolutions NV, a leading IT services provider in Las Vegas, as we expand our technical support team. We're seeking a passionate Senior IT Support Specialist to deliver exceptional service to our growing client base in the vibrant Las Vegas Valley. Enjoy competitive benefits, ongoing training, and a dynamic work environment in the heart of Nevada's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS environments and network infrastructure
- Manage Active Directory, VPN configurations, and cloud-based SaaS applications
- Diagnose and resolve hardware/software issues across 100+ endpoints
- Implement security protocols and ensure compliance with industry standards
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and deployments
Qualifications
- 3+ years of hands-on IT support experience with Windows 10/11 and macOS
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of Azure AD, Intune, and Microsoft 365
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Excellent troubleshooting skills for network connectivity and printer issues
- Ability to work flexible hours including occasional on-call support