Job Description
Join TechNova Solutions as a key IT Support Specialist in our Houston headquarters! We're seeking a passionate technician to join our dynamic team and deliver exceptional technical support to our growing client base. This is an immediate opportunity to make an impact in a collaborative, fast-paced environment where your expertise will directly drive business success. Enjoy competitive compensation, comprehensive benefits, and ongoing professional development in a company that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across 200+ users
- Diagnose and resolve complex IT issues including Windows OS, Active Directory, and cloud applications
- Deploy and manage end-user devices including laptops, mobile devices, and peripherals
- Implement security protocols and maintain compliance with industry standards
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- CompTIA A+, Network+, or Security+ certification required
- Strong experience with virtualization (VMware/Hyper-V) and cloud services
- Excellent troubleshooting skills with hardware and software issues
- Ability to manage multiple priorities and work under pressure
- Strong communication skills and customer service orientation
- Bachelor's degree in Computer Science or related field preferred