Job Description
Join our dynamic IT team in Phoenix and become the backbone of our technology infrastructure! We're seeking an immediate hire for an IT Support Specialist role where you'll solve complex technical challenges and empower our users. Enjoy competitive pay, growth opportunities, and a collaborative culture in Arizona's thriving tech hub. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS endpoints, printers, and mobile devices
- Implement cybersecurity best practices including VPN setup and MFA configuration
- Create and maintain documentation for SOPs, network diagrams, and inventory
- Collaborate with cross-functional teams on system migrations and upgrades
- Manage Active Directory, O365, and cloud service integrations
- Monitor ticket queues and ensure SLA compliance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Active Directory, O365, and endpoint management tools
- Strong troubleshooting skills for Windows/macOS, networking, and cloud services
- Excellent communication skills with ability to train non-technical users
- Experience with ServiceNow or ITSM platforms
- Valid Arizona driver's license for occasional on-site visits