Job Description
Join TechSolutions Inc.'s award-winning IT team as an IT Support Specialist in downtown Chicago! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Immediate opening with flexible hybrid options and cutting-edge technology resources.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents via ticketing system with SLA adherence
- Deploy, configure, and maintain Windows/macOS endpoints and mobile devices
- Administer cloud infrastructure (Azure/O365) and security protocols
- Document processes and create knowledge base articles for team scalability
- Collaborate with vendors and internal stakeholders for solution implementation
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for network connectivity and cloud services
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Excellent communication skills with ability to train non-technical users