Job Description
Join our cutting-edge tech team in Los Angeles and become the backbone of our digital infrastructure! TechFlow Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As an immediate hire opportunity, you'll be instrumental in maintaining seamless operations across diverse environments while advancing your career in one of America's most dynamic tech hubs. We offer competitive compensation, comprehensive benefits, and a culture that celebrates innovation and growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage Active Directory accounts, group policies, and network permissions
- Document IT processes, incidents, and resolutions in ServiceNow ticketing system
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity protocols including endpoint protection and data backups
- Support office infrastructure including AV systems, printers, and network equipment
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent demonstrable expertise
- Proficiency in Active Directory, Office 365, and cloud services (Azure/O365)
- Strong troubleshooting skills with hardware, software, and network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies
- Excellent communication skills and ability to train non-technical staff
- CCNA or equivalent network certification preferred