Job Description
Join NexusTech Solutions' dynamic IT team in Portland, Oregon, where innovation meets community impact. We're seeking a Senior IT Support Specialist to empower our growing workforce with seamless technology experiences. As a cornerstone of our digital infrastructure, you'll ensure 99.9% uptime for 500+ employees while collaborating with cross-functional teams to implement cutting-edge solutions. Our hybrid work model offers flexibility with 3 days in our modern downtown Portland office, complemented by comprehensive benefits including health insurance, retirement matching, and professional development stipends.
Responsibilities
- Deliver Tier 2-3 technical support for Windows/macOS systems, cloud applications (O365, G-Suite), and network infrastructure
- Manage endpoint security protocols including EDR, MFA, and vulnerability remediation
- Lead hardware/software deployment projects for new hires and department expansions
- Document IT procedures and maintain knowledge base with SOPs and troubleshooting guides
- Collaborate with vendors for hardware procurement, SLA management, and contract negotiations
- Provide mentorship to junior IT staff during on-call rotations and incident response
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications (or equivalent)
- Expertise in Active Directory, SCCM, and Intune management
- Proven experience with ITIL incident/problem management workflows
- Strong scripting abilities (PowerShell/Bash) for automation
- Excellent written/verbal communication skills for stakeholder engagement
- Portland-based with ability to work flexible hours during critical incidents