Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of San Francisco? Nexus Digital Solutions is seeking a dedicated Senior IT Support Specialist to join our elite team.
As a leader in our field, we pride ourselves on cutting-edge technology and a collaborative culture. In this role, you will act as the primary point of contact for our employees, ensuring seamless IT operations and a superior user experience. If you have a passion for technology and a knack for teaching others, we want you on our team.
Responsibilities
- Provide expert Level 2 and 3 technical support for hardware, software, and network infrastructure.
- Manage and troubleshoot mobile device management (MDM) environments and endpoint security.
- Lead the deployment and configuration of new workstations, laptops, and peripherals.
- Collaborate with the cybersecurity team to implement best practices and maintain compliance.
- Maintain accurate documentation of technical issues and resolutions in our ticketing system.
- Conduct regular IT health checks and optimize system performance.
Qualifications
- Minimum of 3-5 years of professional experience in IT Support or Help Desk roles.
- Strong proficiency in Microsoft 365, Active Directory, and Windows/macOS environments.
- Experience with remote support tools and helpdesk software (e.g., Zendesk, Jira).
- Excellent communication skills with the ability to translate technical jargon for non-technical users.
- CompTIA A+, Network+, or Security+ certification is preferred.