Job Description
Join TechSolutions Inc., a leading IT services provider in Wichita, KS! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our dynamic team, you'll troubleshoot hardware/software issues, maintain network infrastructure, and ensure seamless IT operations across diverse industries. Enjoy competitive benefits, ongoing professional development, and the opportunity to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for desktop, laptop, and mobile devices
- Install, configure, and maintain Windows/macOS operating systems and applications
- Monitor network performance and resolve connectivity issues
- Implement cybersecurity protocols and data protection measures
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams on system upgrades
- Train end-users on software and security best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, VPN, and cloud services (O365, Azure)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- Valid Kansas driver's license (occasional on-site visits required)