Job Description
Join our dynamic IT team in Miami and become the backbone of our digital infrastructure! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance across our growing organization. You'll be the go-to expert for resolving complex hardware/software issues, optimizing network performance, and ensuring seamless user experiences. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a fast-paced tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain cybersecurity protocols including endpoint protection
- Provide remote and on-site technical support to 200+ employees
- Document IT procedures and maintain asset inventory systems
- Collaborate with vendors for hardware procurement and service contracts
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong knowledge of network infrastructure (routers, switches, VPNs)
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting skills with hardware diagnostics
- Ability to lift 30lbs and travel between multiple Miami locations