Job Description
Join our dynamic IT team as an IT Support Specialist in the heart of New Orleans! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a vibrant tech hub. If you're passionate about solving technical challenges and enhancing user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex desktop, server, and cloud infrastructure issues
- Manage user accounts, permissions, and security protocols across platforms
- Deploy and maintain IT assets including laptops, peripherals, and mobile devices
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware repairs and software licensing
- Participate in IT infrastructure projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and helpdesk software (e.g., ServiceNow)
- Strong understanding of TCP/IP networking, VPN configurations, and cloud services
- Excellent problem-solving skills with ability to troubleshoot under pressure
- Customer-focused communication style with written/verbal fluency
- Experience with endpoint management tools (Intune, SCCM) preferred