Job Description
Join our dynamic team as a Senior IT Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy hybrid work, competitive benefits, and opportunities for career advancement in a forward-thinking environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Collaborate with cross-functional teams to resolve complex technical issues
- Document IT processes and maintain knowledge base articles
- Implement and optimize cybersecurity best practices
- Support cloud infrastructure (Azure/AWS) and SaaS applications
- Lead IT projects including hardware refreshes and system migrations
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA Network+ or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for hardware/network issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks