Job Description
Join our dynamic team as an IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive benefits, flexible work options, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues including VPN, cloud services, and security protocols
- Manage Active Directory, Office 365, and endpoint security platforms
- Document all incidents, resolutions, and asset configurations
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, macOS, and cloud platforms (AWS/Azure)
- Strong knowledge of Active Directory, Group Policy, and SCCM
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting and communication skills