Job Description
Join our innovative IT team as a Support Specialist and become the backbone of our company's digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive technological excellence. At TechSolutions Inc., you'll work in a collaborative environment where your problem-solving skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems across 200+ users
- Manage Active Directory, Office 365, and cloud-based collaboration tools
- Document IT processes, SOPs, and knowledge base articles
- Monitor system health using tools like SolarWinds and ManageEngine
- Coordinate with vendors for hardware repairs and software licensing
- Lead cybersecurity awareness training for all employees
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting skills with hardware diagnostics
- Ability to communicate technical concepts to non-technical stakeholders