Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist and become the backbone of our dynamic IT infrastructure. We're seeking a dedicated professional to deliver exceptional technical support across our Columbus headquarters. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex user issues via ticketing systems
- Deploy and maintain desktop/laptop configurations across 500+ endpoints
- Collaborate with network engineers on security protocols and compliance
- Document SOPs and create knowledge base articles
- Train users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Windows 10/11 deployment and Active Directory
- Experience with ServiceNow or Jira ticket management
- Strong troubleshooting skills for hardware and cloud services
- Excellent communication and customer service abilities