Job Description
Join our award-winning IT team as an IT Support Specialist in Omaha! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines hands-on troubleshooting with strategic system optimization in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth. If you're passionate about solving complex technical challenges and thrive in collaborative settings, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve user tickets via ticketing system with SLA compliance
- Deploy and configure desktop/laptop systems across Windows and macOS environments
- Administer cloud services including Microsoft 365 and Azure AD
- Document SOPs and create knowledge base articles for team knowledge sharing
- Collaborate with vendors for hardware procurement and maintenance
- Conduct periodic system audits and security vulnerability assessments
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Group Policy, and endpoint management
- Strong troubleshooting skills for Windows 10/11 and macOS systems
- Experience with VPN configurations and network diagnostics
- Proficiency in ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities