Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in beautiful Colorado Springs! We're seeking a passionate tech enthusiast to deliver exceptional user support and maintain our cutting-edge infrastructure. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop systems and mobile devices
- Document IT processes and maintain service desk ticketing systems
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement preventive maintenance
- Train users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Basic knowledge of network infrastructure (TCP/IP, VPN, firewalls)
- Ability to work independently and prioritize tasks effectively