Job Description
Join our innovative IT team in Virginia Beach! We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing workforce. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless daily operations. Enjoy a collaborative environment with cutting-edge technology and clear career advancement paths. If you're passionate about technology and helping others thrive, this role is your perfect match!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls across enterprise systems
- Deploy and maintain network infrastructure including routers, switches, and firewalls
- Document technical procedures and maintain comprehensive IT knowledge base
- Provide remote and on-site technical support to 150+ employees
- Implement cybersecurity best practices and conduct vulnerability assessments
- Collaborate with vendors for hardware procurement and service contracts
- Train staff on new software implementations and digital workflows
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- 3+ years in technical support with enterprise environment exposure
- Expertise in Active Directory, Microsoft 365, and cloud platforms
- CompTIA A+/Network+ certifications required, Security+ preferred
- Advanced troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong written/verbal communication and customer service skills
- Ability to lift 25lbs and work flexible hours during system updates