Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a collaborative environment with cutting-edge technology and opportunities for career advancement. Our competitive benefits package includes health insurance, retirement plans, and professional development stipends. If you're passionate about solving complex technical challenges and delivering outstanding customer service, this is your next career move!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments and cloud infrastructure
- Implement and maintain security protocols across organizational systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 5+ years of experience in IT support or helpdesk roles
- Strong expertise in Windows Server, Active Directory, and networking
- CompTIA A+, Network+, or Security+ certification required
- Experience with cloud platforms (AWS/Azure) and virtualization
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize multiple tasks
- Familiarity with ITIL frameworks and service management
- Valid California driver's license for occasional on-site support