Job Description
Join our dynamic IT team as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. You'll be the go-to expert for resolving complex system issues, optimizing network performance, and ensuring seamless user experiences. If you thrive in fast-paced environments and love solving technical puzzles, this is your opportunity to make a significant impact.
Responsibilities
- Provide advanced technical support for desktop/laptop systems, printers, and mobile devices
- Diagnose and resolve network connectivity issues, including VPN and cloud services
- Manage Active Directory, user accounts, and permission structures
- Deploy and maintain software applications across organizational platforms
- Document all IT processes, incidents, and solutions in ServiceNow
- Collaborate with cross-functional teams on cybersecurity initiatives
- Train employees on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA Network+ and Security+ certifications required
- Expert knowledge of Windows 10/11 and macOS administration
- Experience with Microsoft 365 and cloud infrastructure (Azure/O365)
- Strong proficiency in scripting (PowerShell/Bash) for automation
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure situations