Job Description
Join our dynamic team in Memphis as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment with cutting-edge tools and clear career advancement paths in the heart of Tennessee's tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage active directory, VPN configurations, and cloud service integrations
- Implement cybersecurity protocols and data backup solutions
- Document IT procedures and create user training materials
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and resolve escalated tickets
- Onboard new employees with IT equipment and accounts
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and Office 365
- Strong troubleshooting skills for hardware and software issues
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Knowledge of cybersecurity best practices