Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. You'll be the go-to expert for resolving hardware, software, and network issues while maintaining high user satisfaction. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. What We Offer: Competitive salary, comprehensive benefits package, flexible work arrangements, and ongoing training programs. Why Baltimore? Thrive in a city with a booming tech scene, affordable living, and vibrant culture. Apply now to become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 150+ end-users
- Manage Active Directory, Office 365, and network infrastructure
- Deploy and maintain security patches, antivirus solutions, and backups
- Document technical processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Train users on new systems and security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of LAN/WAN networking concepts and TCP/IP
- Experience with ticketing systems (ServiceNow, Jira) and remote tools
- Excellent troubleshooting and customer service skills
- Ability to lift 30lbs for hardware maintenance tasks
- Bachelor's degree in IT or related field preferred