Job Description
Are you the person everyone calls when their computer crashes? We want to meet you.
CyberCore Systems is looking for a proactive and personable IT Support Specialist to join our team in Tucson, AZ. We pride ourselves on delivering exceptional technical solutions and fostering a culture of innovation. As a key member of our IT department, you will be responsible for ensuring our employees have the tools they need to succeed.
In this role, you will act as the first line of defense for our technical infrastructure, bridging the gap between complex systems and user-friendly support. We offer a competitive compensation package, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A modern, inclusive workplace in the heart of Tucson.
Responsibilities
- Provide expert technical support to end-users via phone, email, and in-person, resolving hardware and software issues promptly.
- Manage and maintain the organization's inventory of IT equipment, including laptops, printers, and mobile devices.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and productivity software.
- Document all incidents, solutions, and resolutions in the ticketing system to maintain accurate knowledge bases.
- Collaborate with the Network Engineering team to ensure network connectivity and security protocols are met.
- Conduct regular hardware audits and assist in the deployment of new workstations during office moves or expansions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2-5 years of experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft 365 Suite.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira).
- Exceptional problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong written and verbal communication skills with a customer-centric approach.