Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our dynamic team in Louisville! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve user issues efficiently with clear documentation
- Manage system updates, security patches, and antivirus implementations
- Support cloud services (Office 365, Azure) and mobile device management
- Assist with IT infrastructure projects including server maintenance and network upgrades
- Train users on best practices for cybersecurity and data protection
- Collaborate with vendors and internal teams to resolve complex technical challenges
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and endpoint management
- Strong knowledge of networking principles and cloud infrastructure
- Excellent problem-solving and communication skills
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks and work independently under pressure