Job Description
Join TechSolutions NM as a key member of our IT support team in Albuquerque! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. With our focus on innovation and community impact, you'll play a vital role in maintaining seamless operations for local businesses. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth in New Mexico's thriving tech sector.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage helpdesk tickets via ticketing systems with SLA adherence
- Deploy and configure workstations, servers, and cloud infrastructure
- Document technical procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and maintenance
- Conduct security audits and implement best practices
- Train end-users on system usage and cybersecurity protocols
Qualifications
- 3+ years of IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and O365 administration
- Strong troubleshooting skills for hardware and software issues
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service abilities
- Valid New Mexico driver's license for occasional site visits