Job Description
Join TechSolutions Inc., Milwaukee's leading IT innovator, as an IT Support Specialist. We're seeking a tech-savvy professional to empower our dynamic team through seamless technical solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Deliver responsive technical support via phone, email, and in-person for hardware/software issues
- Deploy and manage Windows/macOS systems, network infrastructure, and cloud services
- Troubleshoot network connectivity, security protocols, and system performance bottlenecks
- Maintain IT asset inventory and implement proactive maintenance protocols
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system integrations and upgrades
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+/Network+ preferred)
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, Active Directory, and Microsoft 365
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP, VPN)
- Excellent problem-solving abilities and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools