Job Description
Join our innovative Atlanta-based team as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the hero behind the scenes, ensuring seamless IT operations and empowering colleagues to achieve their best work.
At TechSolutions Inc., we invest in your growth with cutting-edge tools, mentorship from industry veterans, and a collaborative culture that celebrates technical excellence. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Office 365, and endpoint security solutions (Intune, CrowdStrike)
- Deploy and troubleshoot network infrastructure including Cisco switches and Wi-Fi systems
- Lead IT projects: software rollouts, hardware refreshes, and security audits
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and service management
- Mentor junior support staff and implement continuous improvement initiatives
Qualifications
- 3+ years in enterprise IT support with Windows Server/Active Directory expertise
- CCNA or CompTIA Network+ certification required (Security+ preferred)
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow or Jira ticketing systems
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent communication skills and customer service orientation
- Valid Georgia driver's license for occasional equipment transport
- BS in Computer Science or related field (or equivalent experience)