Job Description
Join our dynamic IT team at InnovateTech Solutions, a leading tech firm in Portland's vibrant Pearl District. We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing team of 150+ professionals. This hybrid role (3 days in-office, 2 remote) offers the chance to work with cutting-edge systems while supporting our mission to empower innovation through seamless technology solutions. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, endpoint management (Intune), and cloud services (Azure/O365)
- Lead IT projects including hardware refreshes and security implementations
- Create and maintain documentation for SOPs and troubleshooting guides
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior IT staff and provide escalation support
- Ensure compliance with security protocols and data protection standards
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent problem-solving skills with customer service mindset
- Ability to prioritize tasks and manage multiple projects simultaneously